{"id":102,"date":"2012-02-16T20:06:20","date_gmt":"2012-02-16T09:06:20","guid":{"rendered":"https:\/\/massuri.com\/?page_id=102"},"modified":"2020-05-06T13:11:40","modified_gmt":"2020-05-06T03:11:40","slug":"conditions","status":"publish","type":"page","link":"https:\/\/massuri.com\/conditions","title":{"rendered":"conditions"},"content":{"rendered":"

EXCHANGES AND RETURNS<\/span><\/p>\n

EXCHANGE FOR DIFFERENT SIZE<\/span><\/p>\n

Exchanging clothing that doesn\u2019t fit is very easy: should any item of those you ordered not fit and you need a different size, please contact us within seven (7) days after receipt of the goods and let us know about the problem. You then need to send the goods back to us within seven (7) days after notification with registered mail – it is the responsibility of the customer to make sure the goods get back to us undamaged. Once we have received the undamaged and unworn goods, we will issue a replacement in the correct size as soon as possible. While the costs for sending the items back to us is at the customers expense, we take care of the costs for the replacement, thus splitting the costs resulting from ordering a wrong size with our customers – we share the risk. We are willing to do this once per order. If more than one return \/ exchange is necessary to get the situation solved, all shipping costs for sending an item to you in excess of the first free shipment need to be paid by the customer, upfront before we can issue the parcel.<\/p>\n

RETURN OF GOODS<\/span><\/p>\n

Should you for any reason not wish to keep the goods you have ordered from us, you must notify us within seven (7) days after receipt of the goods of your intention to send them back. You then need to send the goods back to us within seven (7) days after notification with registered mail – it is the responsibility of the customer to make sure the goods get back to us undamaged. Once we have received the undamaged and unworn goods, we will issue a credit note for the value of the goods – we do not refund the transport costs.<\/p>\n

DAMAGED GOODS<\/span><\/p>\n

We endeavour to provide quality clothing that has been checked and verified for production faults and damages before we ship it. We cannot verify each and every single item we receive from our suppliers, so while we have sample controls on a regular basis, it can happen that we receive a damaged item and that it is shipped to the customer without our team noticing – should this happen, please contact us right away within the first week of purchase with a description of the problem, and send the damaged goods back to us. We will thoroughly verify the goods, and should the damages be a production fault, we will issue a replacement.\u2028 \u2028Should the goods have been damaged during transport, please contact us and we will file a claim with the transport company, and get you a replacement. Settling the claim with the transport company can take 2-3 weeks. Should a replacement not be possible, we will then chose to refund you instead or suggest a different item for replacement.<\/p>\n

NOTICE:<\/span> many of our items are manufactured by hand, and slight variations are possible, both in color, fabric and material. These variations are minor variations only and will not change the look and feel of your goods in any noticeable way. These slight variations are not a damage to the goods and do not qualify the items for a return under the damaged goods clause.<\/p>\n

IMPORTANT:<\/span> Items that have intentionally or unintentionally been damaged by improper use by the customer will not be refunded or replaced. This kind of damages will be discovered and identified on return of the goods to us, and no refund issued. Costs resulting from this kind of attempted fraud-return will be billed in full to the customer.<\/p>\n

DELIVERY<\/span><\/p>\n

As soon as payment has been made, we will prepare the goods and post it to the address you supplied us.<\/p>\n

PAYMENT<\/p>\n

DIRECT DEPOSIT<\/p>\n

For Australian customers it may be most convenient to transfer funds directly. Bank details are provided for a direct deposit if “Direct Deposit” is selected at the Checkout.<\/p>\n

PAYPAL<\/p>\n

Using PayPal will be best for international customers (since international customers will most likely pay ridiculous banking fees for a direct deposit). Although Australian customers can use this service as well and purchase using a credit card.<\/p>\n

More in-depth details upon request.<\/p>\n

You can get in touch with me using the Contact Form<\/p>\n

“I only sell products that I myself would spend my hard-earned money on.”<\/p>\n

COPYRIGHT NOTICE<\/span><\/p>\n

This website and its content is copyright of \u201cMassuri\u201d – \u00a9 \u201cMassuri\u201d 2008. All rights reserved.
\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\n\u2022 you may print or download to a local hard disk extracts for your personal and non-commercial use only.
\n\u0095 you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\nYou may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.<\/p>\n

LINKS TO OTHER WEBSITES<\/span><\/p>\n

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.<\/p>\n

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